Assistant Manager - Network Architecture (Real-Time Communication)

Megajobs US

Company :  Megajobs US
Location :  Jurong Island, Singapore
Job Type :  Full-time
Job Status :  Permanent
- Responsible for providing technical lead for multiple Real-Time Communication roll out and infrastructure projects in the area of Very Large Enterprise Unified Communications and Collaboration.
- Acts as a subject matter expert in the technical and operational design of large complex Enterprise Unified Communication Infrastructure/services.
- Participates with peer Solution Architects, Senior Program managers, and other SMEs to develop proposals for projects.
- Will work with leading Unified Communication equipment vendors to apply advanced technical principles, theories, and concepts to develop network solutions using leading principles and concepts.
- As a specialized technical leader that requires strong capabilities to drive technical direction for multi-disciplined technical teams deploying and supporting telecommunications services, including but not limited to On-Premise PBX, Computer Telephony Integration, Call Center IVR, VoIP/SIP, Fax/eFax, and Collaboration technologies.
- Gathering technical requirements, developing complex solutions, testing of architecture solutions, transition, and providing tier 4 operational support.
- Developing designs/architectures, including, but not limited to, Enterprise Unified Communication Systems, Hosted Collaboration Systems, Tactical Communication Systems.
- Develop, Design, and Maintain Real-Time Communication related Services that are used by internal customers.
- Provides technical leadership for the establishment and introduction of end-to-end telecommunications services solutions utilizing new technologies including convergence of voice, data, and multimedia services.
- Collaborate with HQ team in the definition and maintenance of telecommunications services standards.
- Prepare Basis of Estimates (BOE) and Cost Analysis for implementation projects.
- Ensures standards are properly communicated to technology units, business partners and customer teams.
- Leads architecture reviews for telecommunications projects in APAC Region.
- Participate in lab testing with other teams to ensure that performance expectations are met after rolling out new applications and services.
- Provide escalation and support for troubleshooting and resolution of voice issues as required by other infrastructure support teams.
- Provide technical guidance and training for Telecommunications Engineers and Analysts.
- Prepare technical proposals for presentation to engineering review boards to add new technologies to the network.
- Work closely with Program Managers on specific programs to attend meetings, consolidate and translate requirements to new design and operational needs.
- Create relevant documentation and provide customer facing technical presentations as needed.
- Drive the capabilities and execution to effectively optimize data networks including breakthrough work, routine work, and Continuous Improvement (CI) efforts
- Review, rationalize and propose a right-sized networking toolset to consolidate the various tools in use down to a standard set that meets enterprise requirements
- Participate in change management (CM) process, including the creation of technical documents such as implementation, verification, and rollback plans.
- Provide technical and business risk assessments. Perform other tasks as necessary in CM process.

Job Requirements:
- Possess a Bachelor Degree in Electrical Engineering, Systems Engineering or related field and a minimum of 7 years of experience on VOIP/Network Security field OR a Master Degree and 5 years experience.
- Project Management certifications is mandatory
- Cisco Certified Internetworking Expert - VOICE (CCIE) (Lab, Written, or Full cert) is preferred
- ITIL v3 foundation (certified or trained) is preferred
- Readiness to travel (up to 50% travel time)
- Strong experience in working with international and multicultural project team.
- Excellent communication skills in both written and spoken. Multi-linguistic abilities would be an added advantage.
Experience with the following:
- Strong knowledge and experience in Project Management.
- Strong knowledge and experience in Call Center design, deployment, and troubleshooting
- Strong knowledge and experience in Unify VOIP products (OpenScape series).
- Strong knowledge and experience in Polycom infrastructure product such as Polycom RMX, Polycom DMA, VBP, as well as Polycom endpoints.
- Strong knowledge and experience in Cisco VC infrastructure product such as Cisco VCSx, CUCM, TMS, as well as Cisco endpoints.
- Knowledge and experience in LAN and WAN technologies, especially to support the Real-time Communication application.
- Knowledge in the Telecommunication As a Service product such as Unify Circuit, Cisco Spark, Skype for Business.
- Knowledge in CTI integration with CRM application like, PEGA, BMC Remedy.
- Demonstrated Experience in Teamwork

Technical Specialties :
- Voice over Internet Protocol (VoIP)
- Video Conferencing/Streaming
- Call Center design, implementation and troubleshooting
- Computer and LAN Configuration
- Computers/Networks and Devices
- Communication Systems
- Communication Security
- Network Management System (NMS) / Operations Support System (OSS)
- Microsoft Lync/Skype for Business
- Cisco Jabber
- Voice Gateway
- Unified Communications
- Call Control
- Unity Connection
- Voice Mail
- Session Initiation Protocol (SIP)
- TelePresence
- Polycom Video Conferencing
- Call Routing
- Computer Telephony Integration (CTI)
- Direct Inward Dialing (DID)
- Dialed Number Identification Service (DNIS)
- Interactive Voice Response (IVR)
- Private Branch Exchange (PBX)
- Fax/eFax

Workplace Location(s):

D22 Jurong, Jurong Island, Tuas

Available Programme(s):
  • Career Support Programme (CSP)

Job Category:
  • Information Technology

    • Wholesale of motor vehicles except motorcycles and scooters
Employment Type:

    • Full Time
    • Permanent
Working Hours:
  • 40hrs, 9-6pm Mon-Fri
Shift Pattern:
  • No Shift

  • S$5,000.00 - S$7,000.00
Job Level:

    • Professional
Min. Years of Experience:
  • 7

No. of Vacancies: 1
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