Technical Support Officer (Enterprise)

M1 Limited


Company :  M1 Limited
Location :  Jurong, Singapore
Job Type :  Full-time
Job Status :  Permanent
 
Job ID:
CS-TSO-ETS-4

Job Type:
Full Time

Job Classification:
Non Executive

Department:
Customer Service

Function:
Technical Support

Location:
Jurong

Years of Experience:

Job Responsibilities/Requirements:

Job Responsibilities
  • Provide 24/7 technical assistance via phone, email and in-person in a dynamic and fast environment
  • Support ADSL & Fiber Circuits (eg. router setup, remote/phone support, troubleshooting connectivity issues etc)
  • Troubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, co-location and other ISP related products and services
  • Coordinate with other departments and handle internal escalations
  • Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
  • Manage monitoring systems (eg. bandwidth monitoring, DDOS notification etc)
  • Provide after hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, backup tapes etc)
Job Requirements
  • Degree/Diploma or equivalent with NOC experience
  • Minimum 2 years' experience in a support/service environment with a keen interest in Internet Technology
  • Preferably with CCNA certification or other network certifications
  • Customer oriented, motivated and driven to explore new ways of doing things
  • Team worker with good interpersonal, communication and writing skills
  • Able to work within constraints and meet service levels
  • Willing to accept new challenges and responsibilities
  • Highly motivated with initiative
  • Willing to work on rotating shift, inclusive of weekends and public holidays
 
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