Analyst / Bank Executive, Real Time Analyst, T&O SG- Customer Centre, Technology and Operati

DBS BANK LTD


Company :  DBS BANK LTD
Location :  No Fixed Location, Singapore
Job Type :  Full-time
Job Status :  Permanent
 

Business Function
  
Group Technology and Operations (T&O) enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and team work.
  • Develop team members in meeting individual & team service standards and KPIs
  • To provide guidance to RTA to perform most of the day-to-day function of monitoring real time performance thresholds and updating the performance for regional.
  • RTA to track all the system and network downtime. These reports are then compiled and summarized and used for reporting.
  • RTA and TM on the floor will also check on all floor rules and ensures the “dos” and “don’ts” are adhered to and applied across regional based on best practices.
  • RTA to perform schedule adjustments and to manage CSO’s pullouts on Real time for all regions.

Requirements

  • Degree / Diploma Holder
  • At least 3 years experience in customer centre preferably in workforce management or real time management. Supervisory role will be advantageous.

Apply Now
    
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

 
Please log in or register to apply for this job.

Apply online Share with Friends Print this Job


Australia Canada Germany Gulf Hong Kong India Italy Japan Malaysia Netherland Philippines Singapore South Africa Spain UK USA

Home | About Us | Contact Us | Login | Register | Browse by location Browse by category Browse by company | Faq | Security
 
Copyright © Megajobs.com. 2018