Analyst / Bank Executive, Real Time Analyst, T&O SG- Customer Centre, Technology and Operati


Company :  DBS BANK LTD
Location :  No Fixed Location, Singapore
Job Type :  Full-time
Job Status :  Permanent

Business Function
Group Technology and Operations (T&O) enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and team work.
  • Develop team members in meeting individual & team service standards and KPIs
  • To provide guidance to RTA to perform most of the day-to-day function of monitoring real time performance thresholds and updating the performance for regional.
  • RTA to track all the system and network downtime. These reports are then compiled and summarized and used for reporting.
  • RTA and TM on the floor will also check on all floor rules and ensures the “dos” and “don’ts” are adhered to and applied across regional based on best practices.
  • RTA to perform schedule adjustments and to manage CSO’s pullouts on Real time for all regions.


  • Degree / Diploma Holder
  • At least 3 years experience in customer centre preferably in workforce management or real time management. Supervisory role will be advantageous.

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

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