IT Support Engineer

SCDA Architects Pte Ltd


Company :  SCDA Architects Pte Ltd
Location :  Outram, CBD (Central Area), Singapore
Job Type :  Full-time
Job Status :  Permanent
 

Responsibilities:

  • Manage helpdesk daily operations
  • Responsible to provide 1st/2nd level onsite support and resolution to technical issues involving network connectivity, network resource access, desktop clients, standard and client applications, and hardware issues
  • Fulfill user service request and MAC – modify, add and change for PC, Notebook and Printers
  • PC-based application support, maintenance and upgrades
  • Handle software asset licensing and IT procurement
  • Support hardware & software matters pertaining to users and network systems
  • Maintain, analyse, troubleshoot and support desktop computer systems, hardware, software (e.g. AutoCAD, SketchUp, Photoshop) and peripherals
  • Software deployment, image testing and patch deployments
  • Deploy, maintain, and configure, workstations, laptops, printers and peripheral equipment
  • Resolve computer and network issues while ensuring system/ data integrity is maintained
  • Back office infrastructure support for all machines
  • Maintaining back-ups, restoring files as required
  • Documentation and fine tune helpdesk operation procedure
  • Maintain hardware warranties and keeping hardware and software inventory up-to-date
  • Email system administration; other IT administration task 
The Requirements:
  • Minimum Diploma/ Degree in Computer or IT discipline
  • Minimum 3 years of relevant technical experience in a Windows business environment
  • Exposure to Windows and Linux servers
  • Good diagnostic and problem solving skills and approach with the ability to prioritize and organize in a fast-paced environment
  • Solid knowledge of Windows, PC hardware and common Windows applications (MS Office, anti-virus etc)
  • Experience in troubleshooting Macbook, iMac, Apple TV
  • Able to work independently with little supervision
  • Experience in Architecture/ Engineering industry is an asset
  • Experience in System Integrator (SI) environment would be an advantage
  • Occasional weekend standby might be required

For application, please provide together with your CV:

  1. Availability
  2. Current / Expected salary
  3. Reasons for leaving previous employments

Interested candidates, please email your detail resume to
jobs@scdaarchitects.com

We regret that only shortlisted candidates would be notified.

 
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