Customer Service Officer (night Shift), Customer Centre, Technology And Operations (6927)

DBS Bank Limited


Company :  DBS Bank Limited
Location :  Singapore - East, Singapore
Job Type :  Full-time
Job Status :  Permanent
 

Responsibilities

  • Deliver personalised service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner
  • Ability to understand customers’ needs and provide appropriate solutions and attention
  • Identify cross-sell opportunities during customer interaction
  • Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
  • Solicit customers’ feedback and identify problem trends for improvement actions

Requirements

  • Degree or Polytechnic diploma holder
  • Able to work night hours, including weekends and public holidays
  • Able to work in the East area, Changi Business Park
  • Good command of oral and written English. Ability to speak Mandarin and dialects is highly preferred for liaising with a group of Mandarin-speaking customers
  • A pleasant voice, positive and good telephone manner
  • Proficient in PC skills including Microsoft Office applications
  • Experience in concierge handling high networth customers will be an added advantage

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.


  • Min. Education Level : Diploma
  • Field of Study : Not Applicable
  • Skills : Interpersonal skills / Communications skills / Microsoft Office
  • Language : English
  • Website: https://www.dbs.com.sg

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