Analyst / Bank Executive, Operations Executive, T&o-sg-cheque & Giro, Technology & Opera

DBS Bank Limited


Company :  DBS Bank Limited
Location :  Singapore - Central, Singapore
Job Type :  Full-time
Job Status :  Permanent
 

Responsibilities

  • To ensure all Giro, Standing Instruction, Recurring bill, Credit Cards Giro application, amendment and terminations, DDA Conversion Services and DDA Maintenance Services are processed in a timely and accurate manner.
  • To ensure cut-off times for uploading/downloading and transmission of files are all met
  • To ensure all files are correctly and successfully uploaded
  • To handle service requests, enquiries and complaints in a timely manner and within established standard service level
  • To liaise with relevant parties (eg. branches, technical support, vendors, other BUs etc) to resolve all issues
  • To perform UATs, live verifications, DR drills etc and ensure issues are followed up promptly and resolved before sign-off
  • To perform CSA validation, administrative functions and assignments within timeline given
  • To plan and organise resources to meet operations & UAT needs
  • To ensure files are correctly and successfully uploaded/download and within cut-off time
  • To handle operation issues arising from Giro Application processing
  • To liaise with relevant parties (eg. branches, technical support, vendors, other BUs etc) to resolve all issues
  • To perform/over-see UATs, live verifications, DR drills and ensure issues are followed up promptly and resolved before sign-off
  • To perform CSA validation, administrative functions and assignments within given timeframe
  • To constantly review processes and make constructive suggestions to improve work processes
  • To mitigate & reduce errors & risk incidents

Requirements
Technical Experience

  • Understanding of Giro application processing workflow and able to handle Giro application related systems eg Glink, Mainframe, Visionplus, etc

Non Technical Experience

  • Good customer service and problem solving skills
  • Supervisory experience
  • Experience in an operation environment
  • Speed and accuracy
  • Knowledge in inter & inter-branch application workflows
  • Minimum of 1 year work experience

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.


  • Min. Education Level : Diploma
  • Field of Study : Not Applicable
  • Year of Exp Required : 1
  • Skills : Interpersonal skills / Communications skills / Problem solving skills / Customer service
  • Language : English
  • Website: https://www.dbs.com.sg

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