Client Services Director (Relocation/Mobility)

Megajobs US

Company :  Megajobs US
Location :  Singapore
Job Type :  Full-time
Job Status :  Permanent

Primary Responsibilities:

The Director, Client Services will have overall accountability for client profitability and management to Business Unit Contribution (BUC) targets. This position will manage customer service delivery, client relationship development and retention for a portfolio of clients, including managing the operations of the team, directly as well as through Account Manager/Team Leaders. The Director will develop strong relationships and in partnership with the Implementation Team, they will lead the execution plan for new clients inclusive of policy development, processes and procedures, and allocation of resources. The Director is also responsible for up-selling new services,full utilization of contracted services, and client renegotiations/RFPs to clients.


Bachelor’s degree in Business, Communication, Human Resources, or related field

Demonstrated increased levels of experience (minimum 5 years) in relocation, human resources, or compensation and benefits administration, as well as international assignment management experience; or minimum five years outside management experience and two (2) years’ experience as an Account Manager (or other department related function)

CRP and GMS certification strongly preferred, and required as soon as possible once in the role if not attained at time of hire

FAR (Federal Acquisition Regulation) experience desirable

Strong written communication skills, with the ability to develop technical business correspondence and excellent presentation skills

Fluency in speaking and writing English required

Proven people management experience and good leadership skills

Must have the ability to work under minimal direction, be organized and have the ability to prioritize commitments ad projects

Must have strong customer relations skills and have the ability to work with discretion and integrity

Negotiation experience preferred

Must be a team player with a high level of work ethic required

Proficient in IT applications e.g. Microsoft Office (Word, PowerPoint and Excel)

Business and financial acumen; familiarity with P & L statements

Leadership competencies include results focused, ability to coach, develop and motivate a team, including virtually and cross culturally, collaboration, external focus, takes intelligent risks, forward thinker with proven ability to development and implement strategic client account plans, bias to action

Up to 50% travel – flexibility to travel per client/business need is a job requirement

Position requires off-hours flexibility/ability to work across global time zones

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

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People Profilers Pte Ltd,

Address: No. 1 Finlayson Green, #18-01,

Singapore 049246

Tel: 6671 9885 Fax: 6536 7890

EA Registration Number: R1111375

EA Licence Number: 02C4944

EA Personnel: Lee Hui En Ashley

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