Senior Transportation Specialist (Household goods/relocation/mobility)

People Profilers


Company :  People Profilers
Location :  Singapore, Singapore
Job Type :  Full-time
Job Status :  Permanent
 
Primary Responsibilities:
Manage High Level (VIP) transferee caseload of up to 50% of standard volume

Manage resolution of serious service issues and report to Operations/Management in a timely manner.

Exercises both judgment and authority to mediate serious services issues to broker a solution. Any impact financially will also require approval from department Manager and Client Services

Provides interpretation of Client Household Goods Policies to suppliers with Account Managers approval of such policies to suppliers and other departments.

Prepares cost projections for Operations as needed.

Provide team coverage for Manager

Assist with training, prepare training schedules

Support Manager in establishing work unit objectives and assign work base on case/work load

Assist with problem resolution and troubleshooting

Maintain Client, customer and associate satisfaction

Maintain morale & teamwork at high levels

Oversee the suppliers performance

Prepare Client Reports at Client or Operations request.

Assist management suppliers on the usage of the IT Platform

Qualifications:
Diploma / Degree in BA / Supply Chain or equivalent industry qualification

Extensive knowledge of Household Goods Transportation, methods, pricing, and practices

3-5 years experience in the International Household Goods industry with a background in customer service.

Excellent communication skills(both oral and written)

Excellent organizational skills and detail orientation

Basic understanding of accounting functions, processes and practices

Computer skills, proficient in Word and Excel, Outlook

Ability to make decisions, build consensus and set priorities quickly under pressure

Extensive interaction with all internal departments including operations, Sales, Financial and IT.

Ability to quickly assess situations, customer needs(internal and external), and implement solutions

Customer Service focus-balancing both customer perspective and client policies

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly

email your resume in a detailed

Word format

to

ashley@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd,

Address: No.

1 Finlayson Green, #18-01,

Singapore 049246

Tel:
6671 9885

Fax: 6536 7890

http://www.peopleprofilers.com

EA Registration Number: R1111375

EA Licence Number: 02C4944

EA Personnel: Lee Hui En Ashley
 
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